Refund policy

We strive to ensure your satisfaction with every purchase from Dandy Brooks. If you're not completely happy with your order, our Returns & Refunds Policy is here to assist.

1. Returns Eligibility

  • Returns are accepted within 30 days of purchase.
  • Items must be unused and in their original packaging.
  • Please provide proof of purchase when initiating a return.

2. How to Initiate a Return

  • Contact our Customer Service Team.
  • Clearly state your order number and reason for the return.
  • You will receive detailed instructions on where to send your item.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 14 days.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where:
    • The item is faulty.
    • The item was incorrectly shipped.
  • In such cases, Dandy Brooks will cover the shipping fees.

5. Exceptions to the Policy

  • Certain items may not be eligible for returns, such as perishable goods or customised products. Please refer to the product description for details.